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App Support

When I press "Watch", I see the movie player that plays audio instead of video:

The app uses a video format that will play audio-only if your internet connection strength is low. Video is played best when on Wi-Fi.

To prevent long buffering times, the app will switch to an audio-only stream if your internet connection quality is low per Apple's guidelines.


When I try to load a certain view, I get an "Invalid Data Error" or, "We couldn't get the information we need to show you this screen. Try again later." Other items seem to work fine:

If you see an "invalid data error", please contact the ministry/organization associated with the app content and share where you found the invalid data error. They will pass this information on to the app developers.


How can I use the app offline?

When offline, you will be able to access audio downloads.

How do I download audio in the app?

To download audio in the app:

  1. Ensure you have an internet connection.

  2. Open the app.

  3. Find a media item.

  4. Click on the little download arrow next to a "listen" button if it exists.


Where can I find my downloads?

To find your downloads:

  1. Open the app.

  2. Click on the "now playing" button in the upper right corner of your screen.

  3. Click on "Downloads."


How to I delete/sort my downloads?

To modify your downloads:

  1. Open the app.

  2. Click on the "now playing" button in the upper right corner of your screen.

  3. Click on "Downloads."

  4. Click on the "Edit" button in the upper right corner.


If I update my app from the iOS App Store or Google Play, will I lose my audio downloads?

When you perform an update, all your downloaded audio will still be accessible and playable via the "now playing" screen.


Who do I contact if I have problems with the app?

Please contact the ministry/organization associated with the app content. They will be able to best communicate with you regarding the application and will contact the app developers as necessary.


How do I go back to the previous screen on Android?

On Android, since it has its own dedicated back button, you should use your devices back button usually at the bottom of your device.


Why does the app quit and go to the home screen whenever I press the back button no matter where I'm at in the app?

Make sure that your thumb is fully covering the back button rather than pointing at it with your thumbnail. You may accidentally be pressing the home button instead.


Why can't I play video in portrait mode on Android?

The default video player on your device may force itself into a landscape view. If you wish to change this, look for an alternative video player in Google Play.


Why can't I play video in landscape mode on iOS?

Make sure that your orientation is not locked to portrait mode. To change this, double press the home button slide the multi-task bar toward the right to reveal more controls on the left, and tap the button the far left to unlock the screen orientation lock. (On iPad, depending on your settings, you may be able to change the orientation lock with the switch next to the volume rocker.)

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